Refund policy

All sales are final. We do not offer cash or card refunds.

If you experience an issue with your order, please contact us at theluxehaus.support@gmail.com and we will gladly assist you with a size exchange or store credit, if eligible.

Exchanges

We offer exchanges for the same style in a different size, if available. If the requested size is unavailable, a store credit will be issued excluding shipping.

Exchange requests must be submitted within 3 days of confirmed delivery.

To request an exchange, please email us with:

• Your order number

• Item name

• Requested size

Items must be returned in the exact condition in which they were received.

• Unworn

• Unused

• With all tags attached

• In original packaging

We reserve the right to refuse any item that shows signs of wear, odor, damage, or missing packaging. Non-compliant returns will not be accepted.

Customers are responsible for all shipping costs related to exchanges, including return shipping and reshipment fees.

Final Sale Items

The following items are not eligible for exchange or store credit:

• Bodysuits

• Swimwear

• White or ivory items

• Lingerie

• Lace items

• Mesh items

• Leggings

• One-size items

• Accessories

• Sale or discounted items